Design/User Researcher. Currently bridging the gap between Market and User Research at Monotype. Ex BBC Audience Researcher. Former Director of Mark Boulton Design and Five Simple Steps.

Research is Everyone’s Job

In April I spoke at a web industry conference in the UK: Industry Conference in Newcastle. As well as covering who should do research and how to do good research, I talked through some examples of how to incorporate research into every stage of a project lifecycle. The talk was filmed so you can watch the video here:


Uber researchers and how they use observation in the field

Ideas through Insights