User Research consultanT
If you need to build a user research team from scratch or you need help operationalising research and scaling your team, I can help. If you need to refine an existing community of practice and join the dots between research activities happening already within your organisation, I can help there too.
Contact me to discuss how I can work with you.
WHAT I DO
As an experienced research practitioner, I manage projects and teams of varying sizes.
I have over 18 years industry experience in Design, User and Market Research both client-side and agency-side. I previously bridged the gap between Market and User Research at Monotype after the acquisition of Mark Boulton Design, the design studio I ran with my husband. I'm also an ex BBC Audience Researcher. I specialise in exploratory and strategic research but have experience of working across all stages of the funnel. Find out more about the Research Funnel I created and how you can work with it. You can also read about a customer segmentation project I worked on at my last job.
Contact me if you need help with your research project.
USER RESEARCH LEADER
As a freelance consultant, I help design and product teams establish and refine their Design/User Research community of practice.
I have been managing people and teams for many years and more recently I have been mentoring and coaching researchers both informally and formally. I have helped to establish research community of practices both for clients and as a client side researcher. Read more about some of the ways I have helped clients to embed research into their design practice and create the right environment to do research.
Contact me if you would like me to help you establish or refine your user research community of practice.
WRITER, SPEAKER, DOER
I write and speak about research in industry publications and at UX conferences and events. I also facilitate community workshops and events. You can find some of my reflections on research on this site but most of my writing is now on Medium.
I have been a leader in the UX community for over 10 years. For 5 years, I ran a UX publishing business called Five Simple Steps. I commissioned more than 25 books and worked with authors and editors from around the world to create practical, beautifully designed and well written books. More recently I have become an admin, organiser and spokesperson for the burgeoning Research Ops community. Here's a recent post about what we've been up to.
Contact me if you want me to write for you, speak at your conference or facilitate your event.